Tag Archives: Delancey Street Foundation

It was the best of customer service, it was the worst of customer service

I moved last week–just five miles down the road from Encino to Sherman Oaks (S.O. represent!). It seems like a short move like that should be a simple thing, and yet, somehow moving is pretty much the most freaking stressful thing in the world to me. Something about seeing all my worldly goods piled in cartons and figuring out what to keep and what to jettison. (“What about these doilies? I never use them for anything, but Aunt Dottie tatted them, and she’s dead now…”)

Having made two moves within LA (well, within the Valley) since I’ve been here, I can now safely conclude two things: 1. Time Warner will make the move worse, and 2. Delancey Street will make the move better. As I said, the move was relatively simple and Time Warner’s job was correspondingly so: on Friday, the day of the move, they were to transfer my Internet service from my old address to my new one. I was amazed when I was easily able to make an appointment for installation on the afternoon of the move. “Perhaps they’ve turned over a new leaf,” I thought, “Maybe they are actually doing their job competently.” Yeah. And maybe monkeys are flying out of my butt while I am typing this blog post. What actually happened after the jump, plus a pitch for Delancey Street. Continue reading It was the best of customer service, it was the worst of customer service