Time Warner Cable’s Los Angeles Servers “Under Attack”

If you are in the Los Angeles area and Time Warner’s Roadrunner is your ISP, then you’re lucky to be online right now.  I know I am.  After three days of intermittent service outages and several phone calls, I was finally told by Time Warner’s Internet department tonight that the company’s Los Angeles area servers have been “under attack” for days or even weeks.  Presumably, that means by hackers.  No concrete estimate from Time Warner as to when they will have the problem under control.

If you’re a Roadrunner customer and have been experiencing these service outages, I recommend that you at least call Time Warner and request credit for lack of service.  In my experience, whether or not Time Warner says otherwise, they never grant such credits unless customers call to request them. Oh, and expect to be placed on hold for a while when you call.

9 Replies to “Time Warner Cable’s Los Angeles Servers “Under Attack””

  1. i just moved to downtown la and carried over my time warner account. thank you so much for answering my internet issue! it’s been a disaster and i initially thought it was my computer acting up again.

    i hope this doesn’t last long.

  2. My TW has been fine here in the Valley, but for those of you who need help, according to getahuman.com, call 1-877-318-8333 to get directly to a human.

  3. Ugh. I was on the phone with them a couple of nights ago about this exact problem. The CSR kept insisting that there was *nothing* wrong with TWC and that the problem had to be with my modem. I asked about getting some money back and was told no. They would happily send a technician out to my house to check the connections again, but even a partial rebate was a no-go.

  4. Not sure if this will work for everyone, but switching my DNS settings to OpenDNS worked for me in West LA yesterday. Their DNS servers are 208.67.222.222 and 208.67.220.220. Detailed instructions here.

    In general, I’ve found OpenDNS’s servers to be faster than most ISPs.

  5. Switching to OpenDNS has helped this problem immensely. It’s not perfect, but at least it’s given me access to my Gmail even if Time Warner is having problems.

  6. I called after the outage and received credit. I have suffered with TWC since I began service. I don’t recommend it, but like many of us, have no choice.

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