My internet died Saturday. This pissed me off. I called up
The Evil Empire AT&T to lobby a perfectly understandable “WTF,” and after sometime on the phone (with a tech support person who embodied every negative stereotype possible in that industry, topped off with a southern drawl and bad script) the conclusion was reached that my router/modem was fried. Also, it was not under warranty.
K. I opted to go to Best Buy rather than go through their “E-Store” for a replacement.
The following day at Best Buy, literally 5 people converged on the aisle where these things abide, all AT&T customers, all with similar stories. The elderly couple who was there (it was the couple and three individuals, myself included) said that they were initially told it was the DSL filter, and that that needed to be replaced. Now, that this is horseshit is one thing, but the couple claimed that when they went to their local Radio Shack to get one (which did no good, BTW) the clerk at The Shack inquired what was going on, as so many people had been in to buy the things that day.
Oh yeah, that couple lives about a block from me.
In any case, the new modem seems to work, as I’m using it now, maybe it’s just a huge co-incidence. It’s not like AT&T has ever done anything to make me doubt them or question their motives. You’d don’t think they’d ever lie, do you?
Lemme know, Angelenos, if you had a similar situation with them or if you hear of any class action type lawsuits I can jump on about it. That modem wasn’t cheap.
Edit: Cause people wanna know details, the Best Buy in question is the one on Santa Monica and La Brea, by the Target, and as for where I live, the neighborhood where it happened, we’ve discussed that before.