I’m quick to gripe when I’m disappointed in a city department’s response so let me be just as quick to sing the praises with a shoutie to the City of L.A.’s Bureau of Street Services (BOSS).
Long have I been bothered by the surface deterioration of the intersection at the north end of my block. But as cracks and potholes and crannies have grown did I do anything about it? Did I alert the media or circulate a petition or pretend to be the responsible and considerate and pro-active neighborhoodnik I consider myself to be? Nah, I just watched the street slowly continue to crumble and shook my head figuring that crying about it would only worsen the bureacracy involved. Silly rabbit. Yesterday, after surveying the advanced no-man’s land that the streets had become, I went to the city’s website, entered “pothole repair” in the search box and I was soon matched up with the BOSS Service Request form that I completed in a matter of moments… though I must admit I muttered something like “ain’t gonna hold my breath” when I clicked the submit button.
Well, I probably could’ve held my breath because returning from a West LA errand earlier this afternoon, instead of turning from Sunset Boulevard ready to take evasive action navigating my bike through the obstacle course my street had become, I found all of its dents and dings topped off and patted down with fresh helpings of asphalt.
Thank you BOSS. Now that’s what I call service!