In case you were wondering, silverlake coffee still sucks

coffee editsI’ve written more than a few times about how much I used to like Silverlake Coffee over on Glendale Blvd. Last summer Caryn blogged about how it was going down hill and I haven’t been back since. Yesterday morning I decided to give it another shot – boy was that ever a mistake.

When I walked in the first thing I noticed was how nice the place looked. I mean, it looked really nice. New tables, new lights, someone was not paying attention to all the details. Not that they weren’t before, but someone had clearly gone out of their way to spiffy the place up. As I got up to the counter I heard the last half of a conversation between the two people employees. The guy was explaining to the girl how he’d blocked a customer from their wireless network.

The guy took my order, same thing I always get at that time in the morning – large vanilla soy latte with an extra shot. He repeated back to me “Tripple vanilla soy latte?” “Yep, thanks!” I replied. He kept telling his story and walked over to the espresso machine. The lady then stepped in and “I’ll ring you up – that’ll be $5.85.” I thought, damn, prices sure have gone up here, guess that’s how they paid for the new tables. I paid her $6 and threw another buck into the tip jar. Since the guy was still making my coffee I sat down and opened my laptop. He was still telling his story at this point.

He said something like “yeah, I can’t believe she complained that she service was bad. She said I was rude, can you believe that? She’s always in here and it’s annoying but that won’t be a problem anymore. See each computer has it’s own number, there’s no way to tell which is which, but I just wrote down all the numbers and then when she closed her laptop last time I looked to see which one disappeared. So then I just banned that number so she can’t get on the network anymore. I can’t believe she complained about the service…” They went on back and for for a bit talking about this lady until he finished up with my coffee. “Here you go, tripple vanilla latte” he said. Hmmm.. “That’s soy right?” I asked. This is where things got ugly.

“No, you didn’t order soy”
“Yeah I did, I’m vegan, I always order soy”
He turns to the girl – “Did he order soy?”
“I don’t know, I didn’t take his order, he didn’t pay for it though”
He says to her – “Well I didn’t take his order either…”
then back to me “that will be an additional $0.55”

I say “Are you kidding me? I paid almost $6. AND I tipped. You took my order and repeated it back to me and she rang me up”
“I didn’t take your order, but if you want soy you have to pay more for it”
“forget it”

I packed up my laptop and walked out. I was 6 blocks away before I realized I didn’t even ask for my money back. It was too early in the morning and I’m pretty sure the 6-7 other people in line watched the whole thing unfold as well.

I can’t believe that lady complained about the service either.

(photo of sign taken at Silverlake Coffee, summer 2005)

12 Replies to “In case you were wondering, silverlake coffee still sucks”

  1. My favorite part of the story is “Well, I didn’t take his order, either.” My god, it sounds liket the Soviet Union circa 1972.

    The going-downhill of that place is a great sorrow. The only other coffee places I like nearby put the coffee in styrofoam cups, which is just…weird.

    Oh, well. Sometimes you eat the bear, sometimes the bear eats you.

  2. I know you’re probably anti-starbucks because of the Fair-Trade thing and whatnot, but a triple venti soy latte is (only) $4.40, and they just started using Post-consumer content cups. It’s only 10%, but it’s a start

  3. OMG. That sounds like a bad sitcom. Or great parody skit. Maybe they were practicing for an audition. I would’ve had a total meltdown regardless. (And as a fellow vegan, I feel your pain on being continually thwarted in trying to obtain even the most pedestrian items.)

  4. Wow. That would’ve left me primed to kill. How utterly disgusting.

    Call me crazy, but I still love diner coffee: Denny’s, Brite Spot, House of Pies. Infinite refills, charmingly mediocre service, and pie on the side.

  5. I was pleased this last fall that they seemed to clean up their act with the service, stopped smoking at the back door and turned down the music so I wrote most of my last novel there.

    They were actually really cool and even brewed a whole carafe of organic just for me when I came in one day, even though no one else had requested it and it wasn’t the brew of the day.

    It’s disappointing when places are so uneven with service. Sometimes I just get my coffee at the Winchell’s over by the Starbucks. (But I’m a drip person, not a latte.) I’ve had decent coffee from Mom’s Donuts & Chinese too.

    I hope that the woman who will be having trouble with the “free wifi” sees this post and now knows why.

  6. Hmmmm…I must be lucky because I go there all the time and always have great service. Have you been to Lost Souls yet? It’s AWESOME. Except that you have to park at a meter and the WiFi can be sketchy depending on where you sit. But the enviornment rules and the people are totaly cool. Last time I was there they gave everybody in the place free ice cream. Also, after two all the pastries and stuff are 1/2 off.

    Hopefully they’ll get that WiFi thing worked out.

  7. i usually just go to silver lake coffee for a cup of drip and read out in the sun on their patio. i haven’t ordered anything fancy that demands a lot of preparation, but neither have i experienced any of the shady service that seems to plague a lot of you guys. quid pro quo, i guess.

    i just like supporting local establishments, and it is one of the closest coffee joints to my apartment.

    but 5000!, where is Lost Souls? i’d like to try it out some time…

  8. Oh good grief! Thank you for the warning. I love how he bragged about blocking that woman from using the WiFi. Wow, what an Alias-like feat of computer wizardry, targeted at a totally derserving villian. He should be really proud!

  9. After $6 coffee plus tip, you just have to start making morning trips to Phillipe’s for $0.09 coffee.

    Either that or head down Washington and stop in at S&W. Even if you don’t get a cup of “Sam’s”, I find the drip better than the Starbucks next door.

    However if you are into the latte’s and generally need one, I haven’t found an independent who is consistently good.

  10. After $6 coffee plus tip, you just have to start making morning trips to Phillipe’s for $0.09 coffee.

    Either that or head down Washington and stop in at S&W. Even if you don’t get a cup of “Sam’s”, I find the drip better than the Starbucks next door.

    However if you are into the latte’s and generally need one, I haven’t found an independent who is consistently good.

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