I’ve just reached the last straw with my bank, the ubiquitous Washington Mutual. I’m not going to get into all the details of what happened – the short version is that there was an overage charge, which led to another one, which led to multiples on the same day. But the real problem is that there was NO COMMUNICATION from them at all about it. I only found out over a week later. Doesnít it seem odd that a company that can instantaneously transfer funds in and out of your account can only notify you of overages via snail mail? Is it technological incompetence? Or is it that they make bucketloads of money from fees, and the harder they make it to get an accurate picture of whatís in your account, the more cash they make?
I’ve had this problem with them in the past, and every time, the people I’ve spoken with at the branches have been courteous and helpful, even if there was nothing that they could do about the situation. But today, I spoke with snotty, snide, arrogant Renee, who could care less about keeping me as a customer. In the end, I just asked her what they were prepared to do to keep me as a customer. She had no answer.
I experienced this when I lived in New York -as the big banks got bigger, they started caring less and less about the smaller customers and adopted a take-it-or-leave-it attitude. Sad to see it happening here.
So I’m in the market for a new bank. Who do you use? Anybody have one that they love? That has figured out the mysteries of communicating by email?