Has Pee-Wee Herman pissed you off?

As mentioned yesterday by Lucinda, the Pee-Wee Herman Show originally scheduled to run this November at the Music Box has since been moved to Club Nokia in November.

Press releases cite the move was made due to “popular demand,” and promised those with existing tickets would be able to call Ticketmaster and to make arrangements to switch their purchase to comparable seats.

Alas, Twitter is all abuzz today (as are the comments of yesterday’s post) with tales of people being stuck on hold for hours with Ticketmaster, then when connected being told to call back later, or, perhaps worse of all, finding out “comparable” seats meant “comparably priced” seats, and that they’d have to pay extra to be as close to the stage or in as prime a spot as before. Numerous out of towners are upset that they’d booked airfare and hotels for a show they can now no longer attend.

Are you among the Pee-Wee fans who has been inconvenienced by this switcheroo? Let us know your story in the comments… were you able to get through to Ticketmaster? How long were you on hold? What were your original seats compared to the new ones?

37 Replies to “Has Pee-Wee Herman pissed you off?”

  1. I tried to call for about an hour but got nothing but a busy tone. Saw the storm on twitter about it and gave up.

    I’m glad to see Pee-Wee still has a fan base that requires a larger venue, but really pissed to see Ticketmaster unable to deal with the amount of call volume.

    I don’t have the time to sit on the phone and hope to get thru to get issued new tickets that are worse then what I bought to start with that might even cost more money. I’m thinking about just letting them auto refund.

    Too bad Pee-Wee, your come back should of been a lot better then this.

  2. Wow. Though my guess is that Pee-wee didn’t have a lot of direct input on this decision, it’s his name on the marquee so it looks like he’s the one screwing the pooch. And screwing all of his die-hard fans. At the very least, it’s a PR nightmare. Hopefully he has the good sense to be blowing up the phones of his management, agent, and TicketBastard this afternoon. There should be some pretty frantic meetings going on right now to discuss how he’s going to make this right with the fans.

  3. I got a bad feeling as soon as I heard Pee-wee mention the upgrade to a larger venue the other day on Jay Leno. While I’m happy for Pee-wee that he’s selling more tickets, I would have much preferred a smaller, more intimate venue.

  4. PISSED! I have been calling pretty much non-stop since 10am and cannot get through. I tried calling the regular customer service number for ticketmaster and that was even worse! I spoke with 2 horrible agents, and then the supervisor. I was told that I had already been refunded and would need to repurchase my tickets entirely! I read them the email that they sent me yesterday and assured them that I had not been refunded. They claimed to be helpless to do anything for me. At this point I am thinking about auto refund myself. What a headache. I hate ticketmaster.

  5. I had AMAZING tickets to the music box show, so I was pretty bummed when that date had been canceled. This however, was not a ticket “exchange.”
    Ticketmaster required you to fork out the money for new, more expensive tickets (at least they were $30 more for me) and then claimed I’d get a refund for my original tickets in 2 weeks.
    After having been constantly getting a busy signal for two hours I felt like I had no choice but to pass on the show, or accept their shitty service, so I sucked it up and bought a pair of tickets to the January 16th show.
    I’m bummed that I had to settle on a matinee show in order to sit somehwere outside of the nosebleeds, but at least I still get to go.

    All the way around this was a debacle, and Pee Wee, his management, Ticketmaster, and Goldenvoice are all to blame as far as I’m concerned.

  6. Don’t be fooled. This has Paul Ruben’s name all over it. I have no doubt that the people around him tried to talk him down, but this sounds like it is ALL him.
    I’m taking the refund.

  7. Fred – Why do you say that?

    Someone did tell me that the music box wasn’t even sold out – hence a venue move wasn’t needed.

  8. I’ve been dealing with this ALL day. I started calling at 10AM EST because I live in Maryland and the email said nothing about a timezone.

    I figured it out that it was 10AM PST. Then I called over 150 times on three different phones. I got through every once in a while and spoke to inept Ticketmaster reps who had no idea what was going on.

    I FINALLY got tickets around 11:30 AM PST (third row!) and was very excited.

    Then, after reading some blog/Facebook comments, I decided to check my bank account.

    No, they couldn’t have done it, I thought. They wouldn’t have charged me for the exchanged tickets without telling me.

    Oh, how wrong I was.

    I am currently on hold with Ticketmaster…again. The last rep I spoke to had no record of my name or confirmation number (you know…the one they emailed me).

    This has ruined my day and the whole experience. I’ve lost all interest in the show. I’ll just watch the TV show from my cozy room across the f’ing country.

    (btw, I haven’t even started to deal with the airline yet. I’m sure I’ll get killed with fees there.)

  9. Tickets to a canceled show: $342.50
    Ticketmaster fees that will likely never be seen again: $54.40
    Non-refundable airline reservations purchased to attend canceled show: $417.60
    Having your family’s Thanksgiving ruined by an all-time favorite artist: PRICELESS

    Maybe to meet overwhelming demand, more shows at a different venue should have been added after the original commitments had been met.

    No, I won’t be partaking in the “exclusive opportunity” to trade in my tickets for worse seats at a larger venue but boy oh boy, do I feel special for being asked!

    Today’s Secret Word is: hoodwink

  10. I just got off the phone with Ticketmaster. It took me one hour and thirty seven minutes to exchange the tickets. It will cost me $400 to change two plane reservations. The “comparable tickets” verbage is false..Our original four tickets ($274) turned into ($484). So we had to move back further to stay closer to our original budget. Even then we paid an extra $37 overall when the deal was done. So they are saying they needed a bigger stage? Do they expect us to believe that they secured a building, started rehearsals, and went on sale and then realized the place was too small. Please, don’t insult us AND charge us more.

  11. Sat on hold for 45 minutes this morning and finally hung up. Still haven’t gotten through, but my fears were yes, we wouldn’t get seats close to the stage, etc. Sigh… Oh Pee Wee

  12. Don’t you get it? Pee Wee realized how hot a ticket he was after he began selling tickets, and to his remorse realized he could have charged more for those seats! Due to his limited core fan base he knew having multiple shows wasn’t a solution. In order to make the most money he could and reverse time he decided to “change the venue.” And blame Ticketmaster as the evil capitalist? hahahahah What a chump. Wake up Mr. Herman fans. Disclaimer: This is only my opinion as what might have happened. Use your own judgement.

  13. Spent 2 hours trying to get through. 8 minutes on hold. Actually got a decent rep, and really have no idea if I got screwed on where I was vs. where my seats are now. And I heard NOTHING about paying anything more. Trust me, if I get hit with a charge, the shit will hit the fan. I am, however, pissed that it’s not cabaret seating any more.

    Do we really think it’s Paul, and not his managers talking him into more $$ at a bigger venue (which, honestly, is it?)?

  14. It costs me $150 fees to change my plane tickets and $235 pre-paid hotel bill. I can’t afford to see him now in January and I’m stuck with a trip to LA (I live in Ohio) in November with no purpose. My fan loyalty is wearing thin.

  15. THIS PEE WEE COMEBACK IS NOW AN OFFICIAL NIGHTMARE ! MY FRIENDS AND I BOUGHT $4000 IN FRONT ROW CENTER TICKETS ON MY CREDIT CARD AT FACE VALUE FOR EVERY SHOW IN DECEMBER THE DAY THEY WENT ON SALE SO WE CAN SEE PEE WEE ! WE LOVE PEE WEE ! WE ARE HUGE FANS! MY FRIENDS AND I WAITED 20 + YEARS FOR THIS DAY AND NOW IT IS RUINED BY PEE WEE, GOLDEN VOICE AND THE TICKETMASTER CORPORATION! THEY CHANGED THE SHOWS AND I TRIED CALLING IN WASTING OVER 6 HOURS IN ONE DAY TO GET TOLD TO CALL BACK IN 4 HOURS AT 10 AM WHEN I GOT THRU, TO HANGING UP ON ME , MAKING ME WAIT ON HOLD FOR 45 MINUTES AND THEN HANGING UP ON ME, TO TRANSFERRING ME TO A SUPERVISOR WHO DOESN’T CARE TO HANGING UP ON ME AND HAVING ME KEEP TRYING TO CALL BACK AND BACK , TO GETTING A COMPLETE REFUND , NO TICKETS AND A LOT MORE REALLY PISSED OFF DIE HARD FANS!! THIS HAS BECOME A VERY STRESS FULL NIGHTMARE. ALSO TO FIND OUT THEY WANTED TO RELOCATE ME TO BALCONY SEATS INSTEAD OF MY FRONT ROW TICKETS THAT THEY GAVE TO SOME ONE ELSE WHO PREVIOUSLY BOUGHT BALCONY SEATS!! AND THEN JACK THE PRICE UP OVER $61.00 PER TICKET !! I PAID $80 PER TICKET ORIGINALLY AND NOW THEY ARE $141 EACH AND YOU CAN’T EVEN GET THEM. !! PEE WEE LIED ! TELL THEM PEE WEE LIED !! WHAT EVER HAPPENED TO TAKING CARE OF THE FANS THAT TAKE CARE OF YOU PEE WEE ! IF IT WASN’T FOR US OR PEOPLE LIKE ME THERE WOULDN’T HAVE BEEN NO PEE WEE TO BEGIN WITH!

  16. Tickets to a canceled show: $342.50
    Ticketmaster fees that will likely never be seen again: $54.40
    Non-refundable airline reservations purchased to attend canceled show: $417.60
    Having your family’s Thanksgiving ruined by an all-time favorite artist: PRICELESS

    Maybe to meet overwhelming demand, more shows at a different venue should have been added after the original commitments had been met.

    No, I won’t be partaking in the “exclusive opportunity” to trade in my tickets for worse seats at a larger venue but boy oh boy, do I feel special for being asked!

    Today’s Secret Word is:PEE WEE IS A FUCKING LOSER !!

  17. We appreciate your comments, but please refrain from typing in all caps, and even more so, please don’t post under different names (the previous four comments, by “BOYCOTT PEE WEE’S COMEBACK!” and “JASON GILMAN” are all from the same IP address.

  18. To Promotor: I had tickets to a Dec show. My wife and I would have been traveling from Fort Worth, Texas and 2 more friends were sharing a table with us that were coming from Utah. We had a table in the front row and have been talking nonstop about the show. I had non-refundable Air fare, Condo deposit and car rental. The shows have now been moved. I was going to need to pay more to change the plane. I lost the car and I assume the deposit on the place but was still willing to try and work this out. As you can tell this was something we really wanted to be a part of. I was on hold this morning with ticket master for a total of 90 minutes ( I started at 09:45 Pacific time) at which time I was given options of nothing near what I had to begin with ticket wise and a great price increase as well and found out that I would need to repurchase my tickets and wait 5 to 10 days for a refund. At this point I simply felt tapped out. I just cancelled my tickets. Now we are all trying to all work together to try and see if we can work something else out to go to the show with the knowledge that we had everything worked out and now have lost money on this deal. As the promoter you could have thought this through a bit better. I know that 4 People in the scheme of things to you is probably no big deal but I felt compelled to at least let you know the aggravation and loss of money your move cost me. I’m glad that Mr. Reubens is being able to enjoy this resurgent’s in reviving Pee Wee it’s just a shame that his fans had to suffer because of the handling of his popularity by the promoter. Once again thanks for your time

  19. I, too, arranged a family event around the Pee Wee show for Thanksgiving weekend. Even my parents (who have been fans since we all became addicted to our Beta videocassette of Pee Wee’s live Roxy show) bought plane tickets to come to L.A. to see the show. I will be taking the refund on our 8 tickets because of how badly this has been handled. I just don’t understand why the original engagement can’t go forward, no doubt creating much bigger demand for additional dates in January. Whatever. I will not sit on the phone dealing with Ticketmaster. I’ll take the money and buy tickets to a higher-class event in town that weekend for the family and try not to think about how much I miss Miss Yvonne.

  20. Very disappointed.
    We had a FRONT ROW TABLE FOR FOUR
    -We were on the phone with ticket master for over an hour and a half
    -the “Comparable” Seats were in the 200’s – not even close to the front row-plus there is a VIP section that is in the front that is much more expensive-so everyone who had GREAT seats at the first Venue is either totally screwed or paying a LOT more for tickets.
    -The $400 we spent on our first set of tickets will not be back in our account for TEN days, so we could not afford to buy a second set of tickets-which means if we buy tickets in 10 days-they will probably be really bad seats-and we will just not go to the show at all-SOOO disappointed about this.
    -we will lose $125 for the car rental that we already booked/paid for-non-refundable
    -our plane tickets will cost us over $150 to transfer the date
    -we have to make arrangements with our jobs to change our vacation days-this was already approved.
    -This is more than an inconvenience-it is simply that they did not think about how it would affect the people from all over the country who are huge fans and now are not going to get to see the show at all.
    -The promoters and the Management REALLY screwed up on this one.
    -There is a “Meet & Greet” for poeple who exchanged their tickets-what do the rest of us get?

  21. My understanding is that the show got too technically big for the old space – and there are cast considerations if Cowboy Curtis etc. are available.

    If the ticket change bothers you, then don’t go. The show will be a hot ticket – like U2 or Madonna – and either you want it or you don’t. It’s show business, baby.

    P.S. I do feel for people who booked air flights etc. – but when I book flights, I always check the cancellation policy – because you never know what may happen between now and then.

    I wish I was going to see Pee Wee, but it’s not likely, Bummer for me.

  22. I talked to an agent at Ticketmaster who insisted that my ticket to Pee Wee at the Music Box would work if I just showed up “any night” at the Nokia. I told him that that wasn’t my understanding of the situation but he obviously was just trying to brush me off and not deal with the situation. Doesn’t Ticketmaster even train these people?!!

  23. Ticketmaster will not let me exchange my tickets. Why? Because I bought eight originally. At Nokia the limit is six. Supervisor said too bad as well. Am I really supposed to tell two members of my family they cannot go after all? And even if they had allowed me to exchange six and refund the other two…who thinks that refund will go through correctly? Not me. Suck it Pee Wee.

  24. Yesterday was a very upsetting day for me and I really went to town to let everyone know who put Pee Wee’s show on and off how it has effected a lot of his fans including me who really cared about him for all of this time!
    Ticketmaster IS the one to blame. They have the worlds worst customer service! And they love to waste the paying customers time! But after I lost 8 hours of my life that I will never get back fighting for my first row tickets back, and for my first chance to see pee wee live,there came a miracle that suddenly happened. I finally got to the right people and i will get my first row seats for the new shows!! And they said they are taking care of me!! FINALLY SOMEONE CARES!! I think i will finally be happy… !! Pee Wee is back on my good list! Thanks again to the people who made it right! :)

  25. If you get time sometime , take that customer service survey for Ticketmaster and let them know how there “World class customer service is doing!”

  26. I bought a plane ticket from Pittsburgh, Pa. for this. I will have to pay probably over $100.00 to get the ticket changed. And that is even if USAir will do that? I just heard about this at 1:41 am on Oct. 9. I was not given notivication by TicketMaster or any website as of now. A friend just emailed me about this. So I have not even had a chance to change my ticket, let alone know if my airline will allow a change or how much extra this change will cost? What a pain.

  27. I had 3rd row tickets to the 1st night at the Henry Fonda.

    to exchange my tickets, I had to redial ticketmaster for 90 minutes straight. then 30 on hold.

    But i got 2nd row tickets on the 2nd night of his show at Club Nokia for the exact same price. And it’s a venue close enough that I can walk to instead of subway.

    I honestly have survivor’s guilt.

  28. This is being sent to purchasers of original tix (their 2nd notice… no doubt after the angrey feedback):

    Message sent on behalf of Goldenvoice, event promoter for the upcoming Pee-wee Herman Show:

    Hello, this is Ticketmaster Customer Service with an important reminder for your upcoming Pee-wee Herman Show. These shows were previously scheduled at The Music Box on Sunday, November 8th, 2009 through Saturday, December 19th, 2009, but have moved downtown to Club Nokia January 12th, 2010 through February 7th 2010.

    To speed up this process, Ticketmaster has automatically refunded in full your original order (including all handling and service charges) for The Pee-wee Herman Show at The Music Box on October 7, 2009. While Ticketmaster has already credited you in full, it may take up to 7-10 business days for your financial institution to post it to your account.

    As a previous buyer, you have the exclusive opportunity to re-purchase tickets for any of the new shows.

    Simply respond to this email, or call Ticketmaster at 1-800-653-8000 and provide us with your original confirmation number. This exclusive opportunity will end on Wednesday, October 14, 2009 at 9:00 pm-PST.

    Tickets become available to the general public on Thursday, October 15, 2009 at 10:00 am-PST.
    Please note, seats are available on a first-come, first serve basis, based on availability.
    The seating available for purchase at Club Nokia are as follows:
    Floor, VIP Balcony & Lower Balcony = $65
    Upper Balcony = $49.50
    General Admission Floor Standing = $26
    Please note: Standard Fees and Delivery Option payments apply
    In addition, there are a limited number of VIP Packages available for $125. They include: Premium Floor Seating, access to the VIP Lounge, a limited edition poster, and souvenir.

    Previous purchasers for events at The Music Box will have exclusive access to a Meet and Greet with Pee-wee Herman. Details are still being confirmed, so please be patient and look for an announcement from Goldenvoice soon.

    We want to thank you in advance for your patience as we make these exchanges. We have already processed 5000 tickets in just two days! We hope to make this process as smooth as possible and appreciate your business.

  29. Ticketmaster was a pain in the a$$ to deal with! They have no clue and could care less. Not sure if everyone else has checked but the full refunded doesn’t look so full? The refund was not the same as what I originally paid. Now I get to sit on hold for another few days to try and talk to people that have no clue and could care less. I may just end up filing a dispute with my credit card company because this is a scam.

  30. I bought way over-priced front row tickets on e-bay months ago(Therefore not refunable). My trip has been booked for weeks for around $2,000. 5 days in L.A. all based around going to see Pee Wee. I WAS! a huge fan my whole life since i can remember. Like the loser I am I have thousands of dollars worth of Pee Wee stuff sealed in original packaging. I have defended him for years when people called him a child molester or sick pig. HONESTLY PEE WEE go fucking kill yourself! All your true fans bought the original tickets accross the country and now you FUCKED them all over! Toatally fucked them over!! Go jerk off to your little boy-gay magazines you were charged with a few years ago you fucking cunt. You have lost your biggest fan!

Comments are closed.