Comments on: Time Warner Cable Experiencing Area-Wide Internet Service Problems

By: G.t.

G.t. — Sun, 20 Sep 2009 10:53:35 +0000

hell yeah time warner sucks i’ve been having the same problem
i hate this shit i should charge them for no internet connection lol
but 4real im gonna do that
u should too
this is ridiculous

By: Lee

Lee — Sun, 20 Sep 2009 04:56:02 +0000

Having the same issues with TWC in Fort Lee, NJ, right across Manhattan… I once had a service guy come in, he couldn’t fix the issue and blamed it on some “external box” in the hall way, and claimed that I don’t have to call anymore, they’ll make a visit and fix it…

Nothing has changed since that visit a month ago.

By: djteel

djteel — Fri, 18 Sep 2009 12:55:51 +0000

it’s not just LA..dallas is getting crappy service too.i missed the premier episode of community starring chevy chase because of time warner’s box losing it’s programming suddenly..no menu..no way to find out what time the program began or what network is was on.i’ve gotten so that i hate time warner.my box lost programming twice yesterday.

By: JC

JC — Mon, 14 Sep 2009 19:41:46 +0000

FiOS is really nice, if perhaps overkill for a lot of people. Far fewer problems than when I was on DSL, although Verizon’s router kinda blows.

By: Pissedoff

Pissedoff — Sat, 12 Sep 2009 02:53:14 +0000

I’m a roadrunner customer in KC, & I have been having the problem for multiple nights now. Right now (9:45pm Local time) it’s getting really hard to reach many websites now. I hope this gets through, gmail keeps kicking me out again and this page didn’t load last time.

Last night I couldn’t get to 95% of the websites I tried to go to for 3 hours! (at least, I went to bed.) Someone should call the Press on this one!

By: Dave

Dave — Fri, 11 Sep 2009 20:32:00 +0000

Is OpenDNS working to fix this? I tried it last night assuming it was the same problem as last time and it didn’t work.

By: Burns!

Burns! — Fri, 11 Sep 2009 20:00:40 +0000

So I called TWC. By passed the script readers at tech support, and went straight through to billing. Gave a brief description of the problem to the billing guy, and no further questions asked he gave me a $17.50 credit. I got the feeling this has been happening a lot lately.

Switching to OpenDNS today. Switching to a new ISP a.s.a.f.p.

By: kim

kim — Fri, 11 Sep 2009 19:53:42 +0000

I am in Florida and am having the same issues. Very frustrating!

By: Matt Mason

Matt Mason — Fri, 11 Sep 2009 18:25:55 +0000

Maybe it’s a cyber attack. I know that you don’t always get a straight or fully informed answer when making these kinds of inquiries. This time, when I asked whether there was a service outage in my area, the CSR prefaced his answer with “to be honest with you, ….” I’m glad he was honest with me this time, but whenever people use such a phrase, I become concerned that they’re not being honest the rest of the time.

By: Dave

Dave — Fri, 11 Sep 2009 14:34:36 +0000

This is crap. I was cut off from doing class work last night. Since I’m also working full time, I need every spare moment I can get to work on my classes. This is really going to set me back.