If you are in the Los Angeles area and Time Warner’s Roadrunner is your ISP, then you’re lucky to be online right now. I know I am. After three days of intermittent service outages and several phone calls, I was finally told by Time Warner’s Internet department tonight that the company’s Los Angeles area servers have been “under attack” for days or even weeks. Presumably, that means by hackers. No concrete estimate from Time Warner as to when they will have the problem under control.
If you’re a Roadrunner customer and have been experiencing these service outages, I recommend that you at least call Time Warner and request credit for lack of service. In my experience, whether or not Time Warner says otherwise, they never grant such credits unless customers call to request them. Oh, and expect to be placed on hold for a while when you call.