Saturday evening after the premiere of “The Red Canvas” at the Laemmle in Old Town Pas we joined a lot of the people in the bar at Gordon Biersch. The bar was full and as we had early events Sunday our party decided to wind down and get some dessert before heading home.
There were a couple of empty tables next to the hostess stand in the restaurant and my neighbor Bill inquired if it was possible to get some dessert before trekking home. No problems and we were seated just before 10:30PM and told a waiter would be with us shortly and given menus. Mmm….the Warm Apple Bread Pudding looked good.
We kept making eye contact with the waiter and he’d look away. We were 10 feet from the hostess station. We watched the hostess shuffle paper and add the odd extra person to the wait list. 10 minutes go by and Bill asks if we can have a waiter soon, “no problem” says the hostess. Another 10 minutes go by…same Q&A. Another 10 Minutes go by…same Q&A. Thirty minutes into it our drinks are dry and still no waiter. We decide to head home shortly after 11PM.
On the way out I stopped by the hostess and told her the service stinks and I can’t believe nothing happened. The corker was when a waitress chimed in to defend. I just love it when service staff argue and defend rather than attempt to save an unhappy customer. The details after the jump.
Me…”We’re leaving, your service stinks”.
Hostess: “we’re busy and can’t get to everyone”
Me: “When you seated us that meant you were ready to serve us, asking for service 3X is unacceptable”
Waitress: “You can’t say that, we’re understaffed.”
Me: “Yes, I can. Your management lack of planning shouldn’t affect service. The hostess could have taken 4 dessert orders. It wasn’t as if we were asking for full cooked to order meals.”
Waitress: “you are wrong” then she turned her back to me and started working at the register.
Me:”I find both your attitudes absolutely incredulous, at first request something should have been done to help us rather than continue to ignore us.”
Hostess: “We were busy”.
I handed her my card, told her more people need to know about the bad service and attitude. “I have heard that before, go ahead if you think you can”.