My modem’s untimely demise brought forth by what I’ve called AT&T’s “Biennial Gateway Decimatrix Pulse” happened this last July. I did the same Best Buy thing.

Read all about it here.

I got hit with the July Special as well. Sufficient complaining over the phone got them to send me a new one for free and credit my account with several days of free service.

Turned out in the end that the only thing that was fried was the power adapter. If you can test that by itself it could save you some bucks/time on the horn.

Only semi-related, I’m leaving AT&T Wireless tomorrow (when my contract ends.) I believe the wireless division to be the part of AT&T with the highest level of suck. One of many reasons for my departure is the deceptive business practice of charging for minutes and text messages in a billing period other than the one in which they were actually used.

Anyone else interested in a class action there, too?

Best image ever -

I thought I was the only one who saw that when they brought out this new logo!

Excellent logo. Do you have a bigger and better copy for me somewhere.

ATT blows. Ruth666 wrote about them twice with allowing slammers to bill us for this dumb ass “joke of the day service” without us ever signing up. ATT took it off her bill. Mine is still there 4 months after the fact.

The sad thing is that they all are a bunch of lying thieves on a good day. Went throught that with Verizon already over modem issues.

I left them about a year ago because of their crappy DSL service. It was combination of their crappy equipment and the hours I wasted on the phone trying to get the stuff to work. At one point, they told me that because of the age of my house and as a result, the age of the phone wires, I might need to get my entire house rewired!! In the year I had the service, it only worked for about half of those months. No DSL is better than AT&T DSL! I was so mad I soon thereafter disconnected my phone service with AT&T.

I left Charter for AT&T, that should tell you how bad Charter was.

My modem crashed today!!!! fortunately i had a spare…att was of no help at all…said everything was fine and blamed it on my internal network. This is BS!!!!!

Burns: “One of many reasons for my departure is the deceptive business practice of charging for minutes and text messages in a billing period other than the one in which they were actually used.”

I had the same experience with them about five years ago and left them for that very reason. They had a lot of other problems, but that was by far the stupidest.

DUDE. My modem failed on Saturday too! After rebooting it a couple times, it worked for me.

I think you got jipped!

Mark O:

I tried rebooting it a grip of times, tho’ I appreciate the thought. (One of the reasons I went to Best Buy is if I can get the old modem working, or whatever, I can take the new one back.)

In any case, I work late nights, believe that I tried rebooting it over and over in the wee hours. I had Auctions to check on World of Warcraft! And a level 60 Warrior to level up….

(Not being a smart ass, BTW, I do appreciate the comment.)

one month after the warrany expired my modem cit the shan

When my SBC/AT&T DSL modem went deaf after three years of service, I replaced it with a Diamond Multimedia DSL modem and wireless router all in one small box from Fry’s. Have been sorta happy with it ever since. The admin tools are a little clunky, so if I have to do it again, I’ll search for an all-in with a modern user interface.