Let me preface this by pointing out that for more than the past decade, Kinkos has been my nemesis. I can’t think of a better example of horrible customer service, pretty much consistently nationwide… definitely around Los Angeles*. Trying to pick out a couple incidents to cite here even gets me riled up.
Anyway, I actually want to applaud Kinkos (now FedEx Kinkos, if yer nasty) for their somewhat new “Print Online” service. Its pretty freakin’ easy: just upload the documents you want printed, choose the Kinkos location of choice, and in an hour to to four hours you’ll get an email back telling you your copies are ready.
The best part about this is that its damn cheap, especially if you’re printing a bunch of individual black and white pages. If you’ve ever printed out a document at a Kinkos, you know it costs about .50/cents a page. Via print online, its only about .11/cents per page. I just printed out all of my tickets for the Book Festival, plus some press applications, and some other items – about 20 pages worth, and it cost me a little over $2.
Not surprisingly, the most painful part of this was the pickup. The typically understaffed, undertrained Kinkos meant I had to wait ten minutes even with only one customer ahead of me in line.
Regardless, at about a dime a page, its probably cheaper to use this service than to print those ink heavy documents on your home printer.
I must say, I feel kinda dirty writing something nice about Kinkos…
*The Kinkos up next to Warner Bros. in Burbank has always done a top notch job on large print orders… a pure anomaly.