At 11pm last night they flipped the switch and I said goodbye to my internet connection. And this is all they have to say about it:
We’d like to let you know that you may experience a slight service outage during those dates as we upgrade and improve the system. These upgrades are a part of our efforts to continually strive to provide the best possible speed and service.
Is 16 hours a slight service outage?
Soon you’ll experience Road Runner and Time Warner Cable’s award-winning service.
I don’t want award winning service. I want fucking consistent service. I want my connectivity NOW.
There is no action required on your part.
What about having to rearrange my entire day to make meetings and respond to my clients? That didn’t require any firedrill action on my part at all. No, it was just business as usual for me this morning – NOT.
We apologize in advance for any inconvenience this may cause.
WTF? We’re sorry for the inconvenience? I highly doubt that. I bet you don’t give a shit. There’s no status or information about the outage, or when my connectivity will be working again. In the meantime, I’m hanging out in the local internet cafe, listening to another person complain about the same effect on his business.
Is anyone else in the same boat? (And if you are, maybe you can’t read this.)