There has really been no shortage of posts here proclaiming our love for Arclight Cinemas but it’s not just because of the fantastic movie watching experience they provide, but also how crappy every other theater is. LA Frog has had enough and just wrote this letter to the CEO of AMC, after several frustrating experiences at AMC theaters, specifically Lowes Broadway 4 in Santa Monica. Frog writes:
Dear Mr. Brown,
The corporate blah blah on your website belies the average customer experience in your movie theaters. It’s not the first time we have a problem with one of your theaters. But it’s certainly the last time we set foot in one of them. Case in point: – Last Monday 10/02/06, we went to your Loews Broadway 4, Santa Monica, CA 90401 theater, to see the movie Black Dahlia. There was a problem with your equipment (several black vertical lines on the screen), so we got out, and asked the manager for a refund. He was aware of the problem, refunded us, and said that it would be fixed by Thu 10/05. – On Fri 10/06, we called the theater, and asked whether the problem had been fixed. The manager confirmed that it had. When we got there, the movie had moved rooms, but the problem remained. This for a movie whose strongest point is arguably its photography. This being Los Angeles, one would think your company would understand that there are a few movie specialists in town. Who do you think you’re kidding? Not us anymore, that’s for sure. And we will make it known in the industry, and on the web. Your lack of professionalism is unacceptable, as it shows total disregard for the movie business.