Today I needed to catch a taxi from the sixspace (in Culver City) to LAX for a flight up to SF where I’m hanging out for the next week or so. I Googled and found Yellow Cab of LA. I’ve seen yellow cabs around so figured that was reputable enough to try out. I spoke with a gentleman there and gave them my pickup address (5803 Washington Blvd), told them where I was going, and gave them my number. They told me a cab would be there in 5 to 10 minutes and that they would call me when it was arriving. Cool deal. 25 minutes later when I was still sans-taxi I thought it would be wise to call them back and kindly ask WTF. The following conversation was had:
Lady: Yellow Cab – what is your address?
Me: Hi, yeah, I called a little earlier and reque..
Lady: What is your address?
Me: Oh, um, it’s 5803 Washington Blvd. I actually already called and just wanted to check on…
Lady: 5803 Washington Place, OK, phone number?
Me: No, not Washington Place, Washington Blvd. I already requested a cab, just wandering where it is.
Lady: I don’t have any order for that address, what is your phone number?
This goes on for a few moments, she checks my name, phone number, address, etc and concludes that no one there has ever spoken to me or if they did they just didn’t place the order.
Lady: Oh well, that happens. I can place the order for you now.
Lady: So what is your address?
Me: You don’t have it? I just gave it to you about 5 times.
Lady: No, that was a different screen.
Me: Oh, OK. Well, it’s 5803 Washington Blvd.
Lady: 5803 Washington Place, OK.
Me: No, not Washington Place. Thats a different street. I’m on Washington Blvd.
Lady: Um… doesn’t look like there is a Washington Blvd. You must mean Place.
Me: There’s definitely a Washington Blvd, it’s a huge street.
Lady: Well, it’s not in our records. Maybe it’s official name is Washington Place.
Me: Trust me, Washington Blvd and Washington Place are two totally different streets.
Lady: Well my computer says there’s no Washington Blvd in LA.
Me: Um… ?
Lady: And if the street doesn’t exist I can’t send a taxi there.
Me: OK then, forget it.
I then called Checker Cab and placed a new order. They had no problem finding Washington Blvd. At least in their system. I don’t know if they ever sent a cab since 20 minutes later a Yellow Cab showed up.