Why is it when I have a problem with my power or hosting company I have no problem finding out why?
If my website is down, I can check some offsite status blog or I can call up their 1-800 number and get a recording. And when I call the power company and give them my address, they can confirm not only that my power is out, but that they’re working on it.
Why isn’t DSL like that? How is it when you call up SBC for the third time to ask about the DSL outage, they keep making you check your cables, router and crap? Why can’t they just look at your phone number and check it against some outage bulletin and say that they’re aware of the problem and give you an ETA?
I don’t know about anyone else in SoCal, but my DSL was out for most of yesterday … but the neighbor’s wasn’t. But SBC said that there was a widespread outage because of some router failure.
Anyone have similar problems with Cable broadband?