I love you, but please, pretty please, get your shit together. I wantto buy tickets for a show on friday except everytime I go to your website it’s either down or there are no show times listed for friday…for anything! So I called and your message says “phone ticketing is down, please see our website.” I keep going to the site and it’s still jacked. What the hell is going on over there? Since it’s wednesday and I don’t want to miss this movie on friday I decided to just drive down and buy them – except you are closed. Well at least I can use the kiosks right? Nope. They aren’t working either. And your box office hours aren’t posted anywhere. So I call back and after 10 minutes of automated info I finally learn that you don’t open until 30 minutes before the first show of the day, which is at noon. Now I’m sitting here waiting until 11:30 to get these tickets because goddamn there’s no way I’m missing Land of the Dead on Friday. I don’t mind the extra few bucks for the tickets but for the love of god will you please get a computer/web system that actually works? No other theater has these issues – what is the problem?
FOLLOW-UP: At 11:30 I was able to get in and buy $150 worth of zombie movies tickets which was good news. I asked the fellow at the box office what the hell was wrong with their system and why the website was a complete nightmare and he’s response was “I don’t think there’s been any problem – things usually work perfectly.” HE must have been new. Meanwhile no less than 5 people asked me when I was sitting outside if I knew anything about why the kiosks said that there was not a single movie playing on Friday.