Out of curiosity, I tried calling the Apple Store at The Grove, and after hitting “5” for “All other calls,” heard the phone ring for 15 minutes. With a single ring lasting about four seconds, that was about 225 rings altogether. After about five minutes of waiting, my friends said I was in “phone limbo,” but I let it go for another ten minutes as a goof.
Meanwhile, one of those friends called The Grove Store as well. After the first call, where someone picked up the phone after four rings and promptly hung up, he tried again, and was subsequently put on hold. After someone picked up the phone, my friend asked about the iPod Shuffle, and was told that there was a 1-2 week wait for it at the store, which was the same wait time for ordering it online as well! Crazy!